SHIPPING & RETURNS

Hello and thank you for choosing The Brand Daily! We're delighted to have you as part of our community, and we want to make sure your shopping experience is as enjoyable as possible, starting with our shipping and delivery process.

Your orders are our priority. We typically process orders within 1–2 business days after your purchase is placed. During busy periods, such as new collection launches, promotions, or holidays, processing times may take slightly longer. We always do our best to get your order shipped as quickly as possible.

Shipping Options

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3–7 business days after your order has shipped

  • Express Shipping: Estimated delivery within 1–3 business days after your order has shipped

  • International Shipping: Delivery times vary and typically range from 5–15 business days after your order has shipped

Shipping costs are calculated based on your order details and the shipping method selected. You will be able to review your shipping cost at checkout before completing your purchase.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. This allows you to follow your package and view estimated delivery updates.

While we strive to meet all estimated delivery timelines, please note that shipping times are not guaranteed. Delays may occur due to circumstances outside of our control, including weather, carrier delays, or other unforeseen issues. If you experience any concerns with your delivery, please contact our team and we’ll be happy to assist.

For our international customers, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in your shipping cost.

If you have any questions or concerns regarding your order or shipping, please don’t hesitate to reach out to our team. We’re here to make your experience with The Brand Daily as seamless as possible.

Thank you for being part of our Daily family. We appreciate your support!

Returns

Not loving your fit? Send it back!

We understand that sometimes things don’t work out, so if you need to return an item, we’re here to help. The Brand Daily will gladly accept eligible returns as long as your item is received within 30 days from the delivery date.

All items being returned must have their original tags attached and be in new, unworn, unwashed, and sellable condition.

Please note

Returned items:

● Cannot be worn or washed

● Must be free of stains, odors, makeup, pet hair, or damage

● Must include original tags

● Must be returned in original, sellable condition

Items that do not meet these requirements may be denied and returned back to the customer.

Please follow these steps below to ensure a smooth return process.

1. Start a Return
Contact our team through our Contact Us page or submit a return request. Please include your order number and reason for your return.

2. Prepare Your Return for Shipment
Securely package your item and include your order information inside the package.

3. Ship Your Return
Customers are responsible for all return shipping costs. You may use the shipping carrier of your choice to send your return back to The Brand Daily.

We recommend using a trackable shipping method, as The Brand Daily is not responsible for packages lost or damaged during return transit.

4. Return Processing
Once we receive your return, our team will inspect the item to ensure it meets our return requirements. Once approved, your refund will be processed.

Please Note

Please allow up to 7-10 business days for us to process your return after it has been received.

Refunds will be issued back to the original payment method. Please allow an additional 3–5 business days for your bank or payment provider to reflect the refund.

Original shipping fees are non-refundable.

Exchanges

At this time, The Brand Daily does not offer direct exchanges.

If you would like a different size, color, or style, please return your original item and place a new order.

Sale Items

All items purchased during sales, promotions, clearance, or marked as Final Sale are not eligible for returns or exchanges.

If a final sale item is sent back, it will be returned to the customer and no refund or exchange will be issued.

Damaged Items

If you receive a damaged, defective, or incorrect item, please contact our team within 7 days of delivery through our Contact Us page.

Please include your order number and photos of the item so our team can assist you.

If an item is returned damaged, worn, washed, or not in acceptable condition, we cannot accept the return and the item will be sent back to the customer.

Thank you for supporting The Brand Daily. We appreciate you being part of our community and hope you continue to love your pieces!